All Systems Operational

US - Web Applications Operational
TDNext Operational
Client Portal Operational
API Operational
Admin Operational
Mobile Website Operational
Workspace Rule Processing & Auto Update Operational
Global Search Operational
Client Portal Search Operational
US - Services Operational
Single Sign-On Operational
LDAP Authentication Operational
Outbound Email Operational
Email Monitors Operational
Scheduled Event Processing Operational
Asset Discovery Operational
People Import Operational
Webhooks Operational
US - Integrations Operational
Bomgar Operational
Kaseya Operational
Slack Operational
Microsoft Teams Operational
Ivy.ai Chatbot Operational
US - iPaaS Operational
Flow Execution Operational
User Interface Operational
United States - Sandbox Operational
CA - Web Applications Operational
TDNext Operational
Client Portal Operational
API Operational
Admin Operational
Mobile Website Operational
Workspace Rule Processing & Auto Update Operational
Global Search Operational
Client Portal Search Operational
CA - Services Operational
Single Sign-On Operational
LDAP Authentication Operational
Outbound Email Operational
Email Monitors Operational
Scheduled Event Processing Operational
Asset Discovery Operational
People Import Operational
Webhooks Operational
CA - Integrations Operational
Bomgar Operational
Kaseya Operational
Slack Operational
Microsoft Teams Operational
Ivy.ai Chatbot Operational
Canada - Sandbox Operational
CA - iPaaS Operational
Flow Executation Operational
User Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

United States Quarterly Multi-Tenant Sandbox Refresh Oct 6, 2025 08:00-16:00 EDT

The quarterly United States multi-tenant sandbox refresh will take place on October 6th. You may read more about the sandbox refresh process and recurring schedules here:
https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=6357

Only multi-tenant clients will be offline while their sandboxes are refreshed. Private Cloud sandboxes will remain online and will not be refreshed.

Data for the refresh will be *as of 11:30 PM ET the Thursday day prior* to the refresh. For instance, if the refresh is on Monday, October 6th, the data in the refresh will be as of 11:30 PM ET on Thursday, October 2nd.

As soon as all refresh activities complete, TeamDynamix will close the maintenance window.

Thank you,
TeamDynamix
Posted on Sep 15, 2025 - 10:56 EDT

Canada Quarterly Multi-Tenant Sandbox Refresh Oct 7, 2025 08:00-16:00 EDT

The quarterly Canada multi-tenant sandbox refresh will take place on October 7th. You may read more about the sandbox refresh process and recurring schedules here:
https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=6357

Only multi-tenant clients will be offline while their sandboxes are refreshed. Private Cloud sandboxes will remain online and will not be refreshed.

Data for the refresh will be *as of 11:30 PM ET the Thursday day prior* to the refresh. For instance, if the refresh is on Tuesday, October 7th, the data in the refresh will be as of 11:30 PM ET on Thursday, October 2nd.

As soon as all refresh activities complete, TeamDynamix will close the maintenance window.

Thank you,
TeamDynamix
Posted on Sep 15, 2025 - 11:00 EDT

Work Management Planned Maintenance Oct 18, 2025 00:00-04:00 EDT

We will be performing scheduled system maintenance on Saturday, October 18th, 2025. Please review the details below to understand how this may affect your services:

We will be updating the SSL certificate for the production and sandbox instances of the TeamDynamix Work Management Web Application to use a Let's Encrypt certificate. This change is part of our ongoing efforts to maintain secure, encrypted connections and align with industry best practices for certificate management.

We do not anticipate any issues or disruptions as a result of this update. Access to the application will remain uninterrupted, and no action is required on your part.

If you have any questions or concerns, please contact our Support team by visiting https://solutions.teamdynamix.com.
Posted on Sep 08, 2025 - 08:22 EDT
Sep 17, 2025

No incidents reported today.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025
Updating Work Management DMARC Setting
Completed - The scheduled maintenance has been completed.
Sep 13, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:00 EDT
Scheduled - We will be performing scheduled system maintenance on Saturday, September 6th, 2025. Please review the details below to understand how this may affect your services:

We will be updating our DMARC (Domain-based Message Authentication, Reporting & Conformance) settings to p=quarantine for emails sent from the TeamDynamix Work Management platform. Please note that this change only affects customers who use the default outbound email address (notify@teamdynamixapp.com) and will not affect those who have configured a custom SMTP server for outbound email.

This change is part of our ongoing efforts to strengthen email authentication and reduce the risk of spoofing. For most customers, this update will have little to no impact on email deliverability. Emails sent from TeamDynamix will continue to be delivered as expected in the majority of cases.

However, in rare instances, recipient mail servers that strictly enforce DMARC policies may route these messages to spam or quarantine folders. We recommend monitoring your email workflows after the change to ensure everything continues to function smoothly.

There is no downtime associated with this change and no action is required on your part at this time.

If you have any questions or concerns, please contact our Support team by visiting https://solutions.teamdynamix.com.
Sep 8, 08:17 EDT
Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025
Planned Work Management Maintenance
Completed - The scheduled maintenance has been completed.
Sep 6, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 EDT
Scheduled - We will be performing scheduled system maintenance on Saturday, September 6th, 2025. Please review the details below to understand how this may affect your services:

The Work Management application will be offline for a subset of customers during the 12:00 AM to 4:00 AM (ET) maintenance window.

Email processing for the Work Management application may be delayed from 12:00 AM to 10:00 AM (ET) for all customers. Email messages sent and received during this window may be queued during the system maintenance and may be slow to process until 10:00AM (ET). Email should return to normal processing after 10:00 AM (ET). It is advised to check the Unsuccessful folder following the completion of the maintenance after 10:00 AM (ET) on Saturday, September 6th, 2025. Although unlikely, it may be possible for an email message to be moved to the Unsuccessful folder during the maintenance. Any unsuccessful messages can be moved back into the Inbox folder for processing once the maintenance completes at 10:00 AM (ET).

Please see the Work Management in-app message that was sent out earlier this week to confirm which maintenance affects your organization.

We appreciate your understanding and patience as we work to improve system performance and reliability. If you have any questions or concerns, please contact our Support team by visiting https://solutions.teamdynamix.com.
Sep 3, 08:32 EDT
Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

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