TeamDynamix Status

TeamDynamix WorkManagement Integrations issues (Workaround Instructions in Message)

Monitoring - ACTION REQUIRED: As part of the 12.1 release, we performed a cutover to update all Microsoft Teams integrations. During this process, the update was inadvertently applied to all integration types, including:

- Bomgar
- Microsoft Teams
- Slack
- TeamDynamix iPaaS
- Microsoft Intune

This caused the settings for all integrations except Microsoft Teams to become corrupted. To restore full functionality, the settings for the following integrations will need to be re-enabled:

- Bomgar: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=9244
- Slack: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=115017
- TeamDynamix iPaaS: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=115872
- Microsoft Intune: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=161834

We apologize for the inconvenience. If you have trouble re-enabling any of the integrations, please reach out to our support team for further assistance: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2147
Nov 08, 2025 - 10:26 EST

Update - WORKAROUND: To resolve the issue, locate the Customer ID and Secret in the AI and Automations (iPaaS) environment by going to the Administration Menu > Service Accounts and opening the service account used for your TeamDynamix environment. Account ID maps to Customer ID, and Primary Secret maps to Client Secret. Copy those values into TDAdmin > Organization Settings > TeamDynamix Automation Settings -> Integration Settings and hit save.
Nov 08, 2025 - 08:37 EST

Update - We are continuing to work on a fix for this issue.
Nov 08, 2025 - 08:09 EST

Identified - We have identified an issue with the linkage between Work Management and iPaaS that could cause issues with the ChatBot loading on Client Portal and the error message "A fatal error was encountered. Message: The Customer ID must be a valid GUID format. Please verify the Customer ID from your TeamDynamix Automation Platform settings." on iPaaS flow runs. We are working on a permanent fix for this issue. We have found that resaving the Integration Settings at TDAdmin -> Organization Setttings -> TeamDynamix Automation Settings -> Integration Settings is a viable workaround to restore service immediately.
Nov 08, 2025 - 05:36 EST

East US - Work Management Partial Outage

AI Services Partial Outage

API Operational

Asset Discovery Operational

Authentication Operational

Email Operational

Integrations (3rd Party) Partial Outage

Mobile App Operational

People Import Operational

Sandbox Operational

Scheduled Event Processing Operational

Search Operational

Web Interface Operational

Webhooks Operational

East US - iPaaS Operational

Flow Execution Operational

Proxy Server Operational

Web Interface Operational

East US - Conversational AI Operational

AI Services Operational

Intent Processing Operational

Knowledge Sets Operational

Web Interface Operational

Canada - Work Management Partial Outage

AI Services Partial Outage

API Operational

Asset Discovery Operational

Authentication Operational

Email Operational

Integrations (3rd Party) Partial Outage

Mobile App Operational

People Import Operational

Sandbox Operational

Scheduled Event Processing Operational

Search Operational

Web Interface Degraded Performance

Webhooks Operational

Canada - iPaaS Operational

Flow Executation Operational

Proxy Server Operational

Web Interface Operational

Canada - Conversational AI Operational

AI Services Operational

Intent Processing Operational

Knowledge Sets Operational

Web Interface Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 11, 2025

No incidents reported today.

Nov 10, 2025

Investigating Performance Degradation

Resolved - We’ve resolved the issue that was causing degraded performance in TeamDynamix Work Management, and full service has now been restored. We appreciate your patience and understanding during this time.

Our team is continuing to investigate the root cause and will share additional details once the post-incident review is complete. We are also actively monitoring the system to ensure everything remains stable and continues to run smoothly.

Thank you for your continued support.
Nov 10, 16:31 EST

Update - We continue to work on the issue causing degraded performance in TeamDynamix Work Management. We sincerely apologize for the inconvenience and appreciate your patience. Our team is working around the clock to restore full service as quickly as possible. Once service is fully restored, we will share additional details regarding the root cause.
Nov 10, 15:12 EST

Update - We want to provide an update regarding the performance issues affecting our application.

As shared earlier, we deployed a fix intended to resolve the degradation. Unfortunately, the fix did not produce the expected improvements, and we are still seeing performance challenges.

Our team is actively investigating the issue with high priority. We are exploring additional solutions and working diligently to identify and address the root cause. We understand how critical our service is to your operations and deeply regret the inconvenience this is causing.

We will continue to keep you informed with regular updates and will notify you as soon as we have more information or a confirmed resolution. Once we restore service, we will provide additional information on root cause.
Nov 10, 12:58 EST

Monitoring - A fix has been deployed for Work Management performance degradation. Pages should begin to load. We are still actively monitoring and will continue to communicate updates.
Nov 10, 12:08 EST

Identified - Thank you for your continued patience.

We have identified the issue and are actively working to develop a fix for the Work Management performance degradation. We'll continue to provide updates as we know more about estimated resolution time.
Nov 10, 11:08 EST

Update - We are continuing to investigate this issue.
Nov 10, 09:50 EST

Investigating - We are currently investigating reports of performance degradations.
Nov 10, 09:41 EST

Nov 9, 2025

No incidents reported.

Nov 8, 2025

Backend Services Offline While 12.1 Cutover Completes

Resolved - The 12.1 cutover is complete and backend services are now running again.
Nov 8, 08:09 EST

Investigating - The 12.1 production upgrade is live for the majority of the system. We are still processing a cutover which impacts the following services: Item Alerts, KB Article Review Reminders, Project Health Updates, Report Delivery, RSS Feeds, Source Control Events, Ticket SLAs and Ticket Workflow Web Service Steps. We will continue to provide updates as the cutover progresses.
Nov 8, 04:08 EST

Production Work Management Planned Maintenance 2025-11-08

Completed - The scheduled maintenance has been completed.
Nov 8, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 00:00 EST

Scheduled - The 12.1 production upgrade will occur on November 08, 2025 during the standard maintenance window, starting at 12:00am EDT and ending at 4:00am EDT. Planned maintenance information for TeamDynamix can be found here: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=21634
Oct 24, 15:29 EDT

Nov 7, 2025

Sandbox Planned Maintenance 2025-11-07

Completed - The scheduled maintenance has been completed.
Nov 7, 18:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 09:00 EST

Scheduled - In preparation for the 12.1 production upgrade to TeamDynamix, the Sandbox environment will be undergoing maintenance on November 07, 2025 and may be periodically unavailable between the hours of 9:00am and 6:00pm EDT. Planned maintenance information for TeamDynamix can be found here: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=21634
Oct 24, 15:27 EDT

Nov 6, 2025

Investigating Performance Degradation

Resolved - Incident is resolved. We are continuing to investigate the root cause and will provide that when it is available.
Nov 6, 14:50 EST

Monitoring - TeamDynamix performance has returned to normal levels as of 1:51 eastern. It began around 1:31 eastern. We are investigating the root cause and will post that here when available.
Nov 6, 14:30 EST

Investigating - We are currently investigating reports of performance degradation.
Nov 6, 13:47 EST

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.