TeamDynamix Status

Contact Support

All Systems Operational

East US - Work Management Operational

AI Services Operational

API Operational

Asset Discovery Operational

Authentication Operational

Email Operational

Integrations (3rd Party) Operational

Mobile App Operational

People Import Operational

Sandbox Operational

Scheduled Event Processing Operational

Search Operational

Web Interface Operational

Webhooks Operational

East US - iPaaS Operational

Flow Execution Operational

Proxy Server Operational

Web Interface Operational

East US - Conversational AI Operational

AI Services Operational

Intent Processing Operational

Knowledge Sets Operational

Web Interface Operational

Canada - Work Management Operational

AI Services Operational

API Operational

Asset Discovery Operational

Authentication Operational

Email Operational

Integrations (3rd Party) Operational

Mobile App Operational

People Import Operational

Sandbox Operational

Scheduled Event Processing Operational

Search Operational

Web Interface Operational

Webhooks Operational

Canada - iPaaS Operational

Flow Executation Operational

Proxy Server Operational

Web Interface Operational

Canada - Conversational AI Operational

AI Services Operational

Intent Processing Operational

Knowledge Sets Operational

Web Interface Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 28, 2025

No incidents reported today.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

Increased Error Rate Loading Charts

Resolved - We have released a hotfix that resolved the bug that caused this issue.
Nov 25, 09:35 EST

Investigating - We have noticed an increased error rate in the loading of charts and are investigating.
Nov 22, 02:10 EST

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

No incidents reported.

Nov 17, 2025

TeamDynamix WorkManagement Integrations issues (Workaround Instructions in Message)

Resolved - This was a notice of affected integrations rather than an ongoing incident.
Nov 17, 12:09 EST

Update - We are continuing to monitor for any further issues.
Nov 11, 10:01 EST

Monitoring - ACTION REQUIRED: As part of the 12.1 release, we performed a cutover to update all Microsoft Teams integrations. During this process, the update was inadvertently applied to all integration types, including:

- Bomgar
- Microsoft Teams
- Slack
- TeamDynamix iPaaS
- Microsoft Intune

This caused the settings for all integrations except Microsoft Teams to become corrupted. To restore full functionality, the settings for the following integrations will need to be re-enabled:

- Bomgar: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=9244
- Slack: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=115017
- TeamDynamix iPaaS: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=115872
- Microsoft Intune: https://solutions.teamdynamix.com/TDClient/1965/Portal/KB/ArticleDet?ID=161834

We apologize for the inconvenience. If you have trouble re-enabling any of the integrations, please reach out to our support team for further assistance: https://solutions.teamdynamix.com/TDClient/1965/Portal/Requests/ServiceDet?ID=2147
Nov 8, 10:26 EST

Update - WORKAROUND: To resolve the issue, locate the Customer ID and Secret in the AI and Automations (iPaaS) environment by going to the Administration Menu > Service Accounts and opening the service account used for your TeamDynamix environment. Account ID maps to Customer ID, and Primary Secret maps to Client Secret. Copy those values into TDAdmin > Organization Settings > TeamDynamix Automation Settings -> Integration Settings and hit save.
Nov 8, 08:37 EST

Update - We are continuing to work on a fix for this issue.
Nov 8, 08:09 EST

Identified - We have identified an issue with the linkage between Work Management and iPaaS that could cause issues with the ChatBot loading on Client Portal and the error message "A fatal error was encountered. Message: The Customer ID must be a valid GUID format. Please verify the Customer ID from your TeamDynamix Automation Platform settings." on iPaaS flow runs. We are working on a permanent fix for this issue. We have found that resaving the Integration Settings at TDAdmin -> Organization Setttings -> TeamDynamix Automation Settings -> Integration Settings is a viable workaround to restore service immediately.
Nov 8, 05:36 EST

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.