In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 06, 2026 - 00:00 EDT
Scheduled - TeamDynamix will be performing maintenance during the maintenance window of 12am - 4am ET this Saturday morning on the Work Management system. If you are not a private cloud customer, your instance may be impacted.
Resolved -
At this time the rollout of the hotfix for the ticket creation API issue has completed. The fix has successfully addressed the issues reported regarding custom attributes on tickets being populated. This incident will be considered resolved.
Jun 3, 16:41 EDT
Monitoring -
We are in the process of rolling out a hotfix for this issue, which we will monitor to confirm it has fully addressed the issue.
Jun 3, 14:58 EDT
Investigating -
We are investigating an issue regarding the usage of the Web API to create tickets which results in specified custom attributes not having values set for them.
Jun 3, 11:50 EDT